Our customers are our kings and queens, we believe your experience with us is of upmost importance, making our whole team ready to make your journey the most comfortable.
Kitesurf.ae intends to deliver all orders as soon as possible;
All deliveries are processed from the UAE and shipping is available to most countries. We endeavor and will act our best to deliver on time but in the event of a delay Kitesurf.ae will not be held responsible.
Of course, if orders are not delivered within 14 days of the stipulated time then the customer has the right to cancel the order at no cost to them. All Items are subject to stock availability.
Customers will be asked to sign for the goods upon delivery. If wrong shipping information has been given at the time of order then any additional delivery charges and processing fees will be borne by the customer. Once delivered and signed for, no claim of damaged goods will be accepted. In case the items has not been checked please sign as “unchecked”.
Any additional taxes or customs duties of any kind if not previously stated, are not included and must be paid by the customer upon the delivery.
Main Rules for deliveries:
1. Delivery charges vary from item to item. Please check Shipping costs.
2. Delivery to public/communal places will not be allowed.
3. Kitesurf.ae does not process orders during weekends and Public holidays.
4. Kitesurf.ae offers International shipping (outside the GCC) at extra cost, paid by the customer.
5. Exact delivery times cannot be guaranteed as we use external delivery services (Fedex, UPS, etc ).
6.Urgent deliveries (same day delivery) is available for certain type of items. Extra charges will apply, which will be calculated on confirmation of orders.
The delivery and the billing addresses can be different, however at the time of delivery a valid form of photo identification needs to be presented. The following forms of ID will be accepted:
1. Valid National Identity Card
2. Original Valid U.A.E. Driving License
3. Original UAE Labour Card
4. Original passport (both data and visa page)
5. In addition, if either “Credit card online” are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase.
We thrive for our customer to be delivered as early as possible, making the most of your shopping experience with Kitesurf.ae.
• Shipping of products varieswhile making an order; you will be informed by when your specific order will be available for shipping.
• Delivery day counting will start from the date of the order confirmation based on the product availability.
Shipping Policy and cost
United Arab Emirates (Express 2-3 days Delivery):
United Arab Emirates Orders Under10 kg for 70 Aed
Dubai Orders above 10 kg (200 Aed)
United Arab Emirates (Sharjah, Ajman, UAQ, RAK, Abu Dhabi, Al Ain)Orders above 10 kg (400 Aed)
GCC (KSA, KUWAIT AND OMAN ONLY) 4-6 Days
Kite + bar shipping 250 Aed
Kite board shipping 350 Aed
Kite surf packages (kite + bar + board + harness) 395 Aed
United Arab Emirates (Same day deliver)
*Applies only on certain items
Express delivery (2-3 days) Monday to Friday
Deliveries are based on normal working days (Monday to Friday, excluding Public Holidays).
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse the items and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
GCC shipping rules
The delivery charges given amid checkout or cited independently by our client delegates is for transportation of the items into your country and it doesn’t include the Taxes, Customs and Duties related for import by other GCC countries. Every country has its own import charges and might even have additionally VAT.
We have a fixed rate for delivery to Oman, Kuwait and Saudi Arabia.
Kitesurf.ae returns policy apply in case we send an item out and it is then rejected by the client because of these import charges, you will get full refund minus delivery charges and restocking charges.