Shipping Policy

This Shipping Policy applies to all physical products purchased on www.kitesurf.ae.

1. Shipping Locations

We currently ship:

  • Across the United Arab Emirates (UAE)

International shipping may be offered on request and will be confirmed separately.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons or promotional periods, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times within the UAE:

  • Dubai: 1–2 business days
  • Other Emirates: 2–4 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Fees

Shipping fees (if applicable) are:

  • Clearly displayed at checkout before payment, or
  • Included in the product price where stated

Shipping charges are non-refundable, except in cases where the error is caused by us.

5. Delivery Responsibility

Customers are responsible for:

  • Providing a complete and accurate delivery address
  • Ensuring availability to receive the order

We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.

6. Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will assess the claim and offer a replacement, repair, or refund in accordance with UAE Consumer Protection Law.

7. Failed Deliveries

If a delivery attempt fails due to customer unavailability or incorrect information, re-delivery fees may apply. Repeated failed delivery attempts may result in order cancellation without refund of shipping fees.

8. Contact

For shipping inquiries, please contact us via: